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 Peak Media Management Privacy Policy  | Last Updated: 28 May 2026

 1. Introduction Peak Media Management ('we', 'us', or 'our') is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our social media management services, visit our website, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services. 2. Information We Collect We may collect the following categories of personal information: • Identity & Contact Data: Name, email address, phone number, business name, and billing address. • Account Credentials: Login details and access tokens for social media accounts you authorise us to manage (e.g. Instagram, Facebook, TikTok, LinkedIn, X/Twitter). • Content & Communications: Posts, captions, images, videos, campaign briefs, and any other content you provide for publication. • Analytics & Performance Data: Engagement metrics, audience demographics, reach, and impressions drawn from the social platforms we manage on your behalf. • Financial Data: Invoicing details and payment records (full payment card data is processed by our third-party payment provider and is not stored by us). • Technical Data: IP address, browser type, and usage data collected when you visit our website. 3. How We Use Your Information We use the information we collect to: • Provide, manage, and improve our social media management services. • Schedule, publish, and monitor content on your social media accounts. • Generate performance reports and analytics for your campaigns. • Process payments and send invoices. • Communicate with you about your account, service updates, and promotional offers (where you have opted in). • Comply with legal obligations and enforce our terms. 4. Legal Basis for Processing (UK & EU Users) For clients based in the UK or European Economic Area, we process your personal data on the following legal bases: • Contract: Processing is necessary to perform the services you have engaged us for. • Legitimate Interests: To improve our services, prevent fraud, and maintain business records. • Legal Obligation: Where we are required to process data to comply with applicable law. • Consent: For marketing communications, where you have provided explicit consent. 5. Sharing Your Information We do not sell your personal data. We may share information with: • Social Media Platforms: Necessary to provide our core services (e.g. Meta, TikTok, LinkedIn). • Service Providers: Trusted third parties (scheduling tools, analytics platforms, cloud storage, payment processors) under strict data processing agreements. • Professional Advisers: Lawyers, accountants, or auditors where necessary. • Regulatory Authorities: Where required by law or legal process. 6. Social Media Account Access When you grant us access to your social media accounts, we act as your authorised representative. We will only use access tokens and credentials to perform the services you have requested. We do not share your credentials with any third party and revoke access upon termination of our agreement. We strongly recommend you remove our access directly via each platform's security settings once our engagement concludes. 7. Data Retention We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client records are generally retained for six years following the end of a contract in accordance with UK tax and accounting requirements. Social media credentials are deleted promptly upon contract termination. 8. Data Security We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted storage, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. 9. Your Rights Depending on your location, you may have the right to: • Access the personal data we hold about you. • Rectify any inaccurate or incomplete data. • Erase your data ('right to be forgotten') in certain circumstances. • Restrict or object to our processing of your data. • Data portability – receive your data in a structured, machine-readable format. • Withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details in Section 11. 10. Cookies & Website Tracking Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytics. You can control cookie settings through your browser. For full details, please refer to our separate Cookie Policy available on our website. 11. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Peak Media Management Email :info@peakmediamanagement.com Website: www.peakmediamanagement.com 12. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the 'Last Updated' date above. Continued use of our services after any changes constitutes your acceptance of the revised policy. This document is intended as a general privacy policy template and does not constitute legal advice. We recommend consulting a qualified solicitor to ensure full compliance with applicable data protection law.